Customer Service

Here when you need us!

Here when you need us

Bassett Insurance Group and Safeco Insurance® have teamed up to provide you with convenient access to all of the services you require as one of our valued clients.

Through this partnership you will be able to quickly and easily access the service you need 24 hours a day, seven days a week, 365 days a year through the Safeco Customer Service Unit at our toll free number, 1-866-472-3326 (1-866-4SAFECO). The following are just a few of the services you can expect when you call:

  • Make policy changes and inquiries
  • Ask questions about your billing statement
  • Request auto insurance ID cards
  • Report claims

You will receive the following advantages:

  • Around the clock service to accommodate your busy schedule
  • Working with friendly, licensed professionals who have extensive training in Safeco products and systems
  • A consultative approach to your service needs

The next time you have any insurance service needs or questions, day or night, simply make the call to the toll free number (1-866-4SAFECO).

Policy changes

24/7 Service

Need to make a change - we're here to help

Local office

Contact our local office

Office location

659 4th Ave, Longmont, CO  80501

File or track a claim

24/7 Claims

In the event of a claim, you can expect great service.

Glass claims

File a claim online with Safelite Solutions


For Roadside assistance call 1-877-762-3101 24 hours a day, 7 days a week

Pay your bill

Pay online

Log in to your  or register to pay your bill online.

Pay by phone

Please have your policy number and payment information ready.

Mail a payment

Payments should be mailed using the invoice with policy/account number to:

Safeco Insurance, PO Box 91016
Chicago, IL 60680-1016